Frequently Asked Questions

  • Do you accept checks?
    Yes, we do accept checks via the phone, so call us at 281-397-3971 or 888-366-3199, to place your order using check payment.
  • How about returns?
    Yes, you can return almost anything you purchase from TotalWallcovering Inc. with a few exceptions. Wallpaper or border that has been opened is not returnable nor orders not returned within the terms of our Return Policy.
    Under most conditions, a restocking fee will apply and you must first obtain a return authorization in order to get proper credit for your return. You will need to call or send a request to sales@decormail.com to obtain a return authorization.
  • Do you offer free shipping?
    FREE standard ground shipping is included on every order regardeless of size within the continental U.S. with exception of HI and AK. All orders to Alaska and Hawaii will incur a shipping fee. Please call us at 1-888-3366-3199 to obtain a shipping quote. We do charge a small handling fee of $5.99 on most all orders.
  • Do you ship outside the Continental U.S.?
    Yes, we ship to Canada and other international destinations. Our online store is set up to handle Canadian orders differently with Canadian Postal Codes. Canadian orders are shipped via USPS wherever possible and therefore take a little longer to receive. Other international customers are welcome; however, you need to be aware the freight can be quite expensive. In addition, all international customers are responsible for any duty and tax liabilities that apply to your country. Feel free to call us at 1-888-366-3199 or email us for assistance with your international shipment.
  • Are you a genuine and credible store?
    This is a valid question when shopping online on an e-commerce site. Please be assured that we have been in business for over 30 years. We know what customers want and expect; after all, we are customers too and we know how they like to be treated.
  • Do you use original pattern numbers?
    Yes, we use the same pattern number as used by the manufacturer. We do not employ any deceptive/non-standard SKU convention, enabling you to look up the genuine standard products on our site. This also provides for openness to compare online and you will always find us on top.
  • Are you competitive?
    Competitiveness and Customer Satisfaction are two values which we hold very dear to us. We ensure that you get products at a very reasonable price and conduct surveys online to that effect. Should you find any product not priced the best, please feel free get in touch with us. In addition, given a satisfying customer service follow through, you will always find yourself a happy customer with us.
  • Do you offer Wallpaper Samples?
    Yes we do offer samples and they become absolutely FREE (up to three 3) when you place your next order within ninety (90) days of your sample order. You will automatically receive a credit for your original sample purchase, up to three. Samples could take up to 14 days to ship.
  • What are your business hours?
    We can be reached by phone ( 888-366-3199) Monday through Friday 9:00 am to 5:00 pm Central Time (CST). You can always contact us via email: sales@decormail.com 24/7. In most cases we will get back to you the same day.
  • Do you carry all brands?
    Yes, we do carry all brands including some slow sellers and hard to find ones. We do not display all brands on the site, however, due to some manufacturer's policy. We also carry many designer and European wallcoverings. If you have a specific pattern number you would like, please contact us. 
  • Which credit cards do you accept?
    We accept all major cards: American Express, Visa, Discover and MasterCard.
  • Do you immediately charge the card upon order submission?
    Since most orders are drop shipped directly to you from the manufacturer, we must charge your card in order to place the order. We make every effort to ensure the product is available to ship right away before we process your credit card. If we are unable to fulfill your order due to a backorder situation with the manufacturer, we will get your approval to wait before charging your card. If at any time you change your mind about waiting on the backorder, we will cancel the order with the manufacturer and credit your card.
  • Do you secure our personal information?
    We respect and guard your privacy and take standard measures to that effect.
  • Is your site safe?
    We make your shopping as safe as it can be. We employ Extended Validation SSL (Secure Socket Layer) PK Certificates on our major online outlets and standard one on others, besides using Crytographic techniques meeting industry standards. It does not end here, we are always upgrading ourselves!
  • Do you have Designer Wallcovering or Designer Books?
    Yes we have all of them but many designer brands are not permitted to be displayed on the web. But the answer is yes and we can assist you with all your needs.